Winter 2025 Promotion FAQs
The promotion runs from 1 June 2025 – 31 August 2025.
To qualify for the Cash Bonus, the eligible products must be PURCHASED and paid for in full between 00:01 NZDT 1 June 2025 and 23:59 NZDT 31 August 2025 inclusive (Purchase Period). A list of eligible products can be found HERE.
To qualify for the Cash Bonus, your claim must be submitted between 00:01 NZDT 1 June 2024 and 16:59 NZDT 21 September 2025 (Claim Period).
Please read the Terms and Conditions carefully. Any incorrect/incomplete claims will not be accepted.
To submit your claim, visit the promotion page on our website, click Submit Your Claim and follow the prompts to complete the claim form online. Once you complete and submit your claim form, you will then subsequently receive an automated response with a Unique Claim ID for your reference.
You can track your claim by logging into your profile. CLICK HERE to login. An email will be sent to the email address associated with your mobile number to access your claim status. Please note the link will only be active for 1 hour. If the link expires you can request a new one on the check claim status page.
As part of the claim form, you will be asked to submit the following details. Please ensure you have all details ready before starting the claim form process.
- Contact details.
- Street address
- Proof of Purchase
- Product Details
- Bank Details
- A photograph or scanned copy of the Tax Invoice
Personal details including Full Name, Contact Number, Email and Residential Address are required on the claim form.
Your Tax invoice/ Proof of purchase must show the following details.
- Date of Purchase
- Delivery Details
- Your Personal Details
- The name of the Dealer/Retailer where you purchased the unit from.
You will be required to upload a photograph or scanned copy of your PAID Tax Invoice. Your tax invoice must clearly show that it has been PAID IN FULL.
Product Details including Outdoor Model and Serial Numbers must be entered of the claim form. Please ensure these are also clearly listed on your Tax Invoice.
Please include the correct bank details for electronic fund transfer (EFT) of the Cash Bonus – including:
- Account number
- Account name
IMPORTANT: The Promoter will not be held liable for any payments that have been successfully transferred into the incorrect nominated bank account. It is up to the due diligence of the claimant to ensure the bank details provided are correct.
Our customer support team will contact you via email if the payment has bounced and will ask for the correct information. Please reply with the correct information within the requested time frame, for us to be able to reprocess the claim to be paid.
In this situation the promoter (MHI) is not liable, and you will not be paid the second time around. Please ensure the correct bank details are provided during the claim process.
The Model and Serial number for the outdoor unit of your heat pump can be found on the side or at the front of your outdoor unit. If in doubt, please ask your Installer to provide the model and serial number for you and should be noted on your tax invoice.
For a full list of participating model numbers in this promotion, please visit the Eligible Products page.
IMPORTANT: To be eligible for the Cash Bonus, a participating MHI product must be purchased between 1 June 2025 – 31 August 2025 inclusive.
Each individual claimant may claim up to 8 units per residential address. The units can be claimed in a single claim, or across multiple claims. A maximum of 3 different address per claimant is permitted.
If you have purchased more than one participating product on the same Tax Invoice, you are able to claim multiple products.
On the ‘Purchase Details’ section of the claim form, please ensure you select ‘Add another eligible product+’ and continue to input the required Product fields for each additional purchase you have on your Tax Invoice. You will receive your cashback for the total cumulative eligible value of the products you are claiming.
If you have purchased more than one of the same eligible products, please be sure to enter on separate lines using the ‘Add another eligible product+’ function.
If you have purchased multiple products across separate receipts, please enter as separate claims. You will only be able to upload 1 x copy of your Tax Invoice.
Unfortunately, NO. Under the Terms and Conditions of this promotion, only products that were purchased for domestic/residential use can qualify for the Cash Bonus. Business applications will NOT be accepted. Invoices under a business name and/or with NZBNs will be deemed invalid.
Unfortunately, NO. Only online claims submitted via the Submit Your Claim page will be accepted. Claims made by phone, email, post, or fax cannot be accepted or processed.
The completed Claim Form must be submitted online by 16:59 NZDT on 21 September 2025.
Please note: It is the claimant’s responsibility to ensure that claims are submitted BEFORE this date and that ALL information provided on the online claim form are correct. If a claim is not completed correctly, it will NOT be processed.
If you have any questions or concerns, please use the CONTACT US form here.
First, check your Spam/Junk folder – just in case.
If the Confirmation email is not received within 24 hours, use the CONTACT US form here to confirm your application has been lodged correctly.
Please note: If the Claim Form failed to be entered correctly, it will not be processed. It is the sole responsibility of the Claimant to ensure that the online application has been lodged correctly.
The Grand Prize is a $10,000.00 Travel Voucher that can be redeemed to book a Wellness retreat in Bali or can be used to any destination the winner prefers. This does not include any accommodation or planned wellness packages.
Please allow six (6) weeks after lodging your online claim for your claim to be processed.
We will make every attempt to process your claim as quickly as possible. However, due to the large volumes of applications being lodged, it may take some time to validate and process your claim.
If after 6 weeks you have not received your Cash Bonus to the nominated bank account you provided on the Claim Form, please contact our customer support team via the CONTACT US form here.
To validate a claim, claimants are required to upload a copy of the Tax Invoice provided with the purchase of any MHI air conditioner.
If, for any reason, you are unable to upload a copy of your Tax Invoice online when completing the Claim Form, please contact our customer support team via the CONTACT US form here.
Please DO NOT mail us the original Tax Invoice as we are unable to return documentation back to you.
Unfortunately, your claim will not be accepted.
Please click though the unique link provided in the notification email and upload the requested documents to complete your application. If you require assistance, or have additional questions please CONTACT US.
Please allow four weeks for the EFT to settle after the approval of your claim.
First, check your Spam/Junk folder – just in case.
If you have not received any correspondence, then contact our customer support team via the CONTACT US from here.
Unfortunately, NO. This will automatically be declined. Only eligible products on product the list are eligible for the cash bonus. For a full list of Eligible Products, please visit the Eligible Products page.
Contact our customer support team via the CONTACT US form here.
Contact our customer support team via the CONTACT US form here.
Please navigate to the claim site and enter the mobile number associated with your initial claim to submit a subsequent claim.
This means that the bank details you have submitted during the claim application may be incorrect. Please click through the secure, unique link in the email to provide reply with the correct information within the requested time frame, for us to be able to reprocess the claim to be paid.
Please allow up to two weeks from the date the email was sent and check your bank statement for MHIAA as the payment reference. If you are still unable to find the payment, please contact the promotions support team via the CONTACT US form here.
Please note that the payment will be credited into your account from IDEAVOUR PTY LTD and will have MHIAA as your reference number.
Yes, you can still claim provided you have purchased an eligible model listed on the Eligible Products page. Only Eligible models with valid serial numbers will be accepted.
We are using a Multi- Factor Authentication, so this will make it easier to log in to your account. You will need to have your mobile number and your mobile phone handy. An email will be sent to the email address associated with your mobile number to access your claim status’. Please note the link will only be active for 1 hour. If the link expires you can request a new one on the check claim status page.
To find your nearest dealer or retailer, please visit our Dealer Search.
Or simply complete the “Request a Quote” form on our website and we will nominate the closest dealer on your area.
If you have access to the Eligible Products Model and Serial Number, your claim can be lodged prior to the installation of your unit. Claims cannot be submitted without the Eligible Product Details.
Unfortunately, no, only selected models and combinations will be accepted as part of the promotion. Any claims that do not have an eligible product combination will be declined.
No, the cash bonus can only be paid to the residential end consumer who has purchased the Eligible Product. MHIA will not pay or reimburse any installer who claims to have already deducted the cash bonus off the user’s tax invoice.